Refund Policy
Understanding our refund terms and conditions for ESTA services
Refund Policy Overview
Our commitment to transparent and fair refund practices
We understand that circumstances may change, and we strive to provide fair and transparent refund policies for our electronic traveler authorization services. This comprehensive refund policy outlines when refunds are available, the process for requesting refunds, and important terms and conditions that apply to all our services.
Our refund policy is designed to balance customer satisfaction with the operational realities of providing ESTA application services. We work closely with government authorities and third-party payment processors, which sometimes limits our ability to provide refunds in certain situations.
Please read this policy carefully before submitting your ESTA application. By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this refund policy.
When You Might Be Eligible for a Refund
Circumstances under which refunds may be granted
Within 24-Hour Cancellation Window
You may cancel your ESTA application within 24 hours of receiving email confirmation of your payment and receive a full refund of our service fees. This 24-hour window begins from the time you receive payment confirmation, not from when the payment was made.
- Full refund of service fees within 24 hours of payment confirmation
- No questions asked cancellation policy during this period
- Refund processing typically takes 3-5 business days
- Government fees may also be refundable during this window
Service Delivery Issues
If we are unable to provide the service as described in our terms and conditions, you may be eligible for a full or partial refund. This includes situations where technical issues or other circumstances beyond your control prevent successful completion of your application.
- Technical failures on our platform preventing application submission
- Inability to process your application due to system maintenance
- Service interruptions lasting more than 48 hours
- Failure to deliver promised services within stated timeframes
Duplicate Applications
If you accidentally submit multiple applications for the same traveler within a short timeframe, we may provide a refund for the duplicate applications upon verification.
- Duplicate applications must be reported within 24 hours
- Only one application per traveler will be processed
- Refund subject to verification of duplicate status
- Service fees for additional applications will be refunded
When Refunds Are Generally Not Available
Situations where refunds cannot be provided
After 24-Hour Window
Once the initial 24-hour cancellation period has passed, you are generally not entitled to a refund of our service fees. This policy is in place because we begin processing your application immediately after the 24-hour window expires.
- Service fees are non-refundable after 24 hours
- Processing begins immediately after cancellation window
- Government fees may still be refundable in some cases
- No exceptions for change of travel plans
Application Submitted to Government
Once your ESTA application has been submitted to the U.S. government authorities, no fees (including government fees) can be refunded. This is because the application enters the official government processing system.
- Government submission is irreversible
- No refunds available after official submission
- Application status becomes government-controlled
- Processing fees are non-recoverable
Suspected Unlawful Activities
We reserve the right to refuse service and retain all fees if we suspect any involvement in unlawful or illegal practices. This includes providing false information, fraudulent documentation, or attempting to circumvent legal requirements.
- Right to refuse service for suspected fraud
- No refunds for unlawful activities
- False information voids refund eligibility
- Compliance with legal requirements mandatory
How to Request a Refund
Step-by-step process for refund requests
If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps to request your refund:
Step 1: Contact Support
Reach out to our customer support team through our official contact channels. Provide a clear explanation of why you believe you are entitled to a refund.
- Use our official contact form
- Call our customer service hotline
- Send an email to our support team
Step 2: Provide Documentation
Include your order ID, payment confirmation, and any relevant documentation supporting your refund request. This helps us process your request more efficiently.
- Order confirmation number
- Payment receipt or invoice
- Supporting documentation
Step 3: Review Process
Our team will review your request within 2-3 business days. We may contact you for additional information if needed to process your refund request.
- Initial review within 2-3 days
- May request additional information
- Email updates on request status
Step 4: Refund Processing
If approved, refunds are processed back to the original payment method within 5-10 business days, depending on your bank or payment provider.
- Refund to original payment method
- Processing time: 5-10 business days
- Confirmation email sent upon completion
Important Terms and Conditions
Additional terms governing our refund policy
Refund Processing Time: All approved refunds are processed within 5-10 business days from the date of approval. The actual time for funds to appear in your account may vary depending on your financial institution.
Government Fee Refunds: Government fees are separate from our service fees and are subject to different refund policies. We will make every effort to recover government fees when possible, but cannot guarantee their return.
Currency Exchange: If your payment was made in a currency different from USD, refunds will be processed in the original currency. Exchange rate fluctuations may result in slight differences in the refunded amount.
Partial Refunds: In some cases, we may offer partial refunds based on the stage of processing your application has reached. This will be determined on a case-by-case basis.
Policy Updates: This refund policy may be updated from time to time. Any changes will be posted on our website and will apply to applications submitted after the update date.
Contact Information for Refund Requests
How to reach our support team for refund assistance
For all refund requests and inquiries, please contact our dedicated support team:
Email: [email protected]
Phone: Available 24/7 for urgent matters
Online Support: Live chat available on our website during business hours
Response Time: We aim to respond to all refund requests within 24 hours
Please include your order ID and detailed explanation of your refund request to help us assist you more efficiently. Our team is committed to providing fair and prompt resolution to all refund inquiries.
