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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Legal

Refund Policy

A fair, considered approach

Our approach

We aim to assess every refund request fairly and on a case-by-case basis. Our service fee covers the human review, secure submission and ongoing support associated with your application file.

When refunds may be considered

  • Cancellation request received before our review begins: typically eligible for a full service-fee refund (excluding any government fees already incurred).
  • Cancellation request received during review: a partial refund may be considered, reflecting the work already completed by our reviewers.
  • File already submitted to U.S. Customs and Border Protection: the authorisation decision rests with CBP and cannot be withdrawn; refunds are generally not available at this stage.

Important note on authorisation outcomes

A refusal or denial of an ESTA authorisation by U.S. Customs and Border Protection is not, in itself, a basis for refund of the service fee, as our service has been fully delivered (preparation, audit and submission). We will, however, gladly assist you in understanding next steps.

How to request a refund

Please email [email protected] with your reference number and a short description of your situation. A member of our team will reply, typically within 24 hours, with a clear assessment of your request.