Need to update something? Let's review it together.
Some details on an authorised file can be updated easily; others are tied to your identity and require a fresh application. Below is a calm, plain-language guide so you know exactly what to expect — and our team is one email away when you're ready to proceed.
Generally can be modified
- Email address on file (so future notifications reach you)
- Phone number and home address
- Planned travel date and onward itinerary
- Flight number, carrier, or U.S. address during your stay
- Emergency contact information
Generally requires a fresh application
- Full name as it appears on your passport
- Date of birth
- Country of citizenship and nationality
- Passport number and country of issue
- Sex / gender as recorded on your passport
- Eligibility responses already submitted
How our modification review works
1. Write to us with your reference number
Send a short email to [email protected] describing the detail you would like to update. Please do not include passport scans or full passport numbers in the email — we will request any sensitive data through our encrypted portal.
Why this matters: keeping sensitive data out of email is one of the simplest safety habits.
2. We confirm whether the change is possible
Our reviewers verify whether the requested modification can be made on the existing file, or whether a fresh application would be the safer route for your situation.
Why this matters: some details are tied to identity and cannot be edited on an authorised file.
3. We walk you through the implications
Before any change is made, a senior reviewer explains what will change, what will not, and any costs involved. Nothing is processed until you confirm.
Why this matters: you remain in full control at every step.
4. Encrypted submission of the update
Once you approve, we submit the modification through our secure portal and email you a confirmation when it is complete.
Why this matters: a written confirmation is your peace of mind.
Ready to request a modification?
Please email our team with your reference number and a short description of the change. Typical response time is within 24 hours.
[EXPERT NOTE]
If you have already travelled or your trip is imminent, please tell us in your message. Our reviewers will gently prioritise time-sensitive cases and walk you through the most appropriate path.
[SAFETY CHECKLIST]
- • Reference number ready (e.g. UEA-123456)
- • Clear description of the detail to be updated
- • Travel date, if known, so we can prioritise appropriately
- • No passport scans in the email — we'll request them securely