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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Track Status

A calm, transparent journey at every stage

There is nothing to fill in here. We send you a plain-language email at every meaningful step, so you never have to wonder where your file stands. Below is the journey your application takes — explained gently, in advance.

Email-led

Updates arrive in your inbox — no portal refresh needed.

Human review

A real reviewer audits your file before transmission.

Most ≤ 72h

Typical timeframe for a CBP decision.

The six stages of your file

  1. 1

    Details received

    Your file has been received in our secure portal. A confirmation email is on its way to your inbox with your reference number.

    What to look for in your inbox: a message from [email protected] with the subject line beginning 'Your file has been received'.

  2. 2

    Initial verification

    Our compliance team begins a character-by-character verification of your identity and passport details against passport conventions.

    What this includes: cross-checking your name spelling, passport number, and date of birth format.

  3. 3

    Senior reviewer audit

    A senior reviewer audits your entire file as a final safety net. If anything looks unusual, we will reach out gently by email for clarification.

    Common pitfall we prevent: a single mistyped character on a passport number — the most frequent oversight we catch.

  4. 4

    Submitted for authorisation

    Your verified file has been transmitted to U.S. Customs and Border Protection through our encrypted channel.

    Why this matters: from this point onward, the authorisation decision rests entirely with CBP.

  5. 5

    Awaiting authorisation decision

    Most decisions are issued within 72 hours. A small number of files take a few additional days for full review.

    Please remain patient — no third party can influence the timing of a CBP decision.

  6. 6

    Authorisation status update

    We notify you by email as soon as a status update is available. We will explain the result in plain language and outline any next steps.

    If you have a question about the result, our human support team is here to walk you through it.

Cannot find an update in your inbox?

Please take a moment to check your spam or promotions folder, and add [email protected] to your safe-senders list. If you still cannot locate it, simply reply to any email we have sent you, or write to us with your reference number — our team will verify your status personally.

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[SECURITY ADVISORY]

For your protection, we will never ask you to confirm your full passport number or password by email. If a message asks you to do so, please do not reply and forward it to our team for verification.

[EXPERT NOTE]

Many travellers feel anxious during the waiting period. That is completely understandable. Please remember: most decisions are issued within 72 hours, and our team will personally email you as soon as a status change is available.