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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Help Center

We are here, patiently, whenever you need us

Browse our most-read articles below, or reach our human support team. We respond to every message personally — typical response time is within 24 hours.

24/7 email support windowEvery message read by a real personTypical response within 24 hours

Getting started

Beginning your guided application

A short walk-through of the first three screens.

Pre-application safety checklist

What to gather before you start.

Choosing the right travel purpose

How to answer the purpose-of-travel question.

Understanding the form

Understanding eligibility questions

Plain-language explanations for each one.

Reading the machine-readable zone

How to verify your passport details character by character.

Date format conventions

Avoiding day/month vs. month/day mix-ups.

After submission

Tracking your status calmly

What each notification means and what to expect next.

Modifying details after submission

Which fields can be changed and how to request a modification.

What to do if you receive a denial

A patient guide to your next steps.

Payments & refunds

How fees are presented

Where and when the exact fee is shown.

Cancellations and refund requests

How and when refunds may be considered.

Recognising legitimate emails

How to verify a message really came from us.

Security & safety

Spotting phishing attempts

What we will and will never ask for by email.

Protecting your sensitive data

Simple habits that keep your passport details safe.

Verifying our website

Look for the green lock and the usaestaassist.com domain.

How to reach us

Three calm ways to get the help you need — pick the one that suits your situation best.

Best for most questions

Email our team

Send a short note to [email protected]. We read and reply to every message personally.

Open the contact form
If you've already submitted

Track your application

Curious about your file's progress? See the journey explained in plain language, stage by stage.

Track Status
Quick self-service

Browse our FAQs

A growing library of patient, in-depth answers to the questions cautious travellers most often ask.

Visit FAQs

Safety advisories worth re-reading

[SECURITY ADVISORY]

Recognising legitimate emails from us

Genuine emails from our team always come from an address ending in @usaestaassist.com. We will never ask you to confirm your full passport number or password by email. If a message asks you to do so, please do not reply — forward it to our team for verification.

[SECURITY ADVISORY]

Verifying you are on our real website

Always check that your browser address bar shows usaestaassist.com (with the green lock icon) before entering any personal details. Bookmark the page on your first visit so you can return safely.

[SECURITY ADVISORY]

Protecting yourself when travelling

Avoid using public Wi-Fi networks (such as in airports or cafes) to access your account or enter sensitive details. A secure home connection or a trusted mobile data connection is always the safer choice.

Cannot find what you're looking for?

Write to us — no question is too small. We genuinely mean it.

Email Our Support Team